Client Intelligence · Luxury Retail

The intelligence layer your clients deserve.

Pre-visit briefings, gift intelligence, and post-visit memory for Client Advisors managing VVIC and VIC relationships.

Open Demo → How It Works
demo.blackbookai.app
BlackBook
Client Intelligence
Overview
Catalog
EV
Eleanor Vance
VVIC
YT
Yuki Tanaka
VVIC
AA
Amira Al-Fayed
VVIC
JH
James Harrington
VIC
WC
Wei Chen
VVIC
Pre-Visit Briefing
Eleanor Vance
Create Briefing
VVIC Client · CA-101 · Milan Flagship
Eleanor Vance
VVIC €145,500 Lifetime Value
Identity
TierVVIC
LTV€145,500
Birthday12 April 1982
PartnerArthur Vance
Sizing
TopFR 38
Shoe38.5
ColoursNavy, Emerald
Never ShowFur, Stilettos
Status
UrgencyNeeded by July
Appointment25 March 2026
Follow-up1 April 2026
LastBoutique Visit
Built on
Anthropic
Claude
Supabase
Airtable
Vercel
01 · Pre-Visit Briefing

Everything the CA needs before the client walks in.

Client intelligence, conversation guide, and precise action items. Shaped by the CA's read on the day. Generated in seconds from full CRM history.

See it in demo →
AI Briefing · Oliver Sterling
i. Client Intelligence
Oliver Sterling is your thoughtful Gold client who approaches luxury with quiet confidence. He mentioned his son will need a graduation suit in 2028, and spends weekends on the golf course.
ii. Conversation Guide
Ask about his golf game since the weather has been improving. Surface the graduation timeline gently — he is the type who appreciates getting ahead of meaningful occasions.
iii. Action This Visit
His cable knit sweater is in transit. Explore new spring golf pieces in his preferred pastels. Lightweight knits that bridge comfort and the season.
Thoughtful Planner Golf Enthusiast Classic Taste Family-Focused
Communication · Matteo Ricci
MATTEO RICCI SMS
There's a charity gala in May. I'll need something, but I'd rather it not look like I made an effort.
25 Feb 2026
YOU SMS
Understood. I'll pull a few options, considered without being obvious. I'll have them pressed and waiting. When are you free for a fitting?
25 Feb 2026
MATTEO RICCI SMS
Any update on the suit? I need a confirmed date before I travel.
10 Feb 2026
YOU SMS
Alterations are with our tailor and on schedule. I'll confirm the collection date by end of week.
10 Feb 2026
Draft · SMS
Formal Warm Playful
Write a message or generate one...
Draft
Send · SMS
02 · Client Communication

The full conversation history. One surface for every channel.

Draft outreach for WhatsApp, WeChat, SMS, Email, or Line in one click. Tone-matched to the client. The CA reviews and sends. The final touch stays human.

See it in demo →
03 · Operations Dashboard

The full picture. Before you open a single profile.

Upcoming appointments, important dates, inventory alerts, and team performance. One surface.

demo.blackbookai.app
BlackBook
Client Intelligence
EV
Eleanor Vance
VVIC
AA
Amira Al-Fayed
VVIC
YT
Yuki Tanaka
VVIC
WC
Wei Chen
VVIC
JH
James Harrington
VIC
HQ
Harper Quinn
Platinum
DR
David Rothschild
VIC
TUESDAY, 19 MAY 2026
Good morning, Sophie.
4 VVIC · 4 VIC · €2,402,100 portfolio · 5 appointments
Today's Schedule
VVIC 25 Mar 2026
Eleanor Vance
€145,500
Last Med Alligator Tote
Action Holding in back of house
VVIC 1 Aug 2026
Yuki Tanaka
€280,000
Last Deconstructed Cape
Action Reserved runway sample
VIC 5 Apr 2026
James Harrington
€110,000
Last Suede Loafers
Action HQ allocating Aug

01

Pre-visit briefing

One click before a VVIC walks in. Client intelligence, conversation guide, and action items — shaped by the CA's read on the day.

02

Gift intelligence

Three picks from live inventory, filtered against colour preferences and avoid lists before a single item surfaces. Tier-appropriate pricing enforced automatically.

03

Post-visit debrief

CA types raw notes after a visit. The system extracts preferences, open tasks, a follow-up date, and a ready-to-send message. Nothing is lost.

Designed for VVIC and VIC relationships at maisons where one conversation can represent six figures.

20+
Client profiles
142
Live catalog items

Read the build story

March 2026 The scenario that drove it, a VVIC client walks in unannounced Read →
March 2026 Post-visit debriefs, appointment-aware briefings, and CA login Read →
March 2026 LVMH You & Me, Naples Read →
April 2026 Connecting live inventory, Stylist Picks and the avoid list hierarchy Read →
April 2026 GEO optimization and the data foundation luxury brands need Read →
April 2026 Salesforce went headless. BlackBook has been building toward this. Read →

For boutiques & enquiries

Interested in a pilot or early access? Reach out directly. BlackBook is currently in active development with boutique partners in mind.